Efforts to tune in new cable company get some static
New firm with franchise on city of Cave Junction attempting to remedy problems, add new services
By JOSIAH DEAN
IVN Staff Writer
It’s certain that there is a new cable company in Illinois Valley -- but it’s not quite as clear who the company is.
Some cable subscribers have received bills from a new cable company that they had never heard of. Other valley residents have been unable to get connected to cable.
For years, St. Louis-based Charter Communications was the cable provider for the area. Last fall, Charter sold its interest in the valley to Rapid Communications of Colorado. Rapid owned the franchise for less than a month when it sold to a New Jersey-based company, PC One Cable LLC.
News of this latest transaction was delivered to the city of Cave Junction in the form of a letter dated Jan. 7, 2007.
Asked about the situation, Mayor Tony Paulson, replied, “Who’s in breach of whose contract? We don’t know.”
City Recorder Jim Polk noted that there is no corporation registered with the state under the name PC One Cable.
Calls to PC One are answered at a Dallas, Texas call center. The customer service manager, Thomas Kurien, contacted by phone, commented, “We just took over the system and we are trying to stabilize service.”
As to the strange bills, Kurien replied that, “We sent a few bills to the outlying area using the information we received from Charter.” He added that Charter has continued to send bills through February.
Kurien noted that the company will be sending a welcome letter and customer survey to all its new customers. He estimated that there are 300 subscribers in this area, although he was unable to verify it exactly.
Regarding service issues, Kurien stated that some access rooms have locks to which the old company, Charter, still has keys. PC One technicians are working to get the locks changed so they can gain access to the connections.
Kurien stressed that the company is doing all it can to serve its new acquisition. Three technicians serve the area. Response times may vary however, as the technicians are on a rotating schedule. One is based in Klamath Falls, another in Shady Cave and the closest technician is in Grants Pass.
Doing business with more than 250 towns across the United States, Kurien emphasized that PC One is interested in upgrading cable offerings for the area. New services, including digital cable and high-speed Internet are two of the new services that customers